Our Service Policy
Free Shipping
Enjoy complimentary standard shipping on all Australian orders over $99. Every parcel is securely packed, tracked, and handled with care.
Elegant Packaging
Each order is presented in our signature Aurora Pearls jewelry box, designed to protect and showcase your pearls in timeless style.
Free 30-Days Returns
Shop with confidence — if you’re not completely satisfied, simply return your unworn item in its original packaging within 30 days for an exchange or full refund.
Lifelong Care
Your pearls are meant to last a lifetime, and we’re committed to their care. We offer complimentary cleaning, maintenance, and restringing services to actively preserve their natural beauty and brilliant shine.
Dedicated Customer Support
Our friendly and knowledgeable Customer Care team is here to assist with any inquiries about your order, jewelry care, or returns — ensuring a seamless experience every time.
Secure Payment Options
We accept a range of secure payment methods, including major credit cards and PayPal. All transactions are encrypted to keep your information safe and confidential.
